Mobile / App
This page covers the questions we hear most from returning members — account access, payment steps through GCash and InstaPay, session controls, and how to reach support when you need it. Every answer here reflects the actual routes available in your account, so what you read is what you find when you log in.
When an FAQ answer does not fully resolve your situation, our support team is reachable through the channels below. Before you reach out, check your account dashboard first — most transaction records, limit settings, and verification status are visible there without waiting for a reply. For anything that genuinely needs a human response, these three routes are the ones to use.
Open the chat icon from any page once you are logged in. The conversation is tied to your account session, so the agent can see your recent activity and wallet status without you repeating it. Use this for time-sensitive questions about a pending transaction or access issue.
Send a detailed message through the support address listed in the Help section of your account. Include your registered email and the specific transaction or account reference. Email works well for document submissions, verification follow-ups, and anything that needs a written record.
The Help section inside your account dashboard holds policy articles, limit-adjustment forms, and step-by-step account guides. It is available without contacting an agent and is the fastest path for common questions about wallet balances, payment status, and session timer settings.
The answers on this page come from the same account logic your dashboard runs on — not from generic templates. We update this FAQ when a policy or process changes, and we flag the account path for each answer so you can verify the step yourself. Where a question touches eligibility or local law, we say so directly rather than implying universal access.
Each FAQ answer points to a specific location inside your account — a setting, a form, or a transaction record. We do not describe steps that are not actually available in the interface. If a path changes, the FAQ is updated to match what the account panel currently shows.
When an answer covers GCash, InstaPay, or Bank Transfer, it describes the actual workflow those rails use — not a generic deposit narrative. The amounts, reference fields, and confirmation steps shown here match what appears in the cashier section of your account at the time of the transaction.
Access to the platform depends on local law and eligible regions. Where a feature or payment method is subject to regional availability, the FAQ answer says so. We do not present any service as universally available if the actual availability depends on where you are and what your account status shows.
This FAQ does not quote processing times, percentage limits, or account thresholds unless those figures come from the platform's own published settings. When a specific number is not published, the answer tells you where to find the current value in your account rather than inventing one.
The three main play areas on felbit — slots, live casino tables, and the sportsbook — each have their own rules, session behaviour, and game mechanics. Understanding which part of your account governs each one helps you set controls correctly. The constants across all three: one wallet, one transaction history, one set of support routes, and the same account verification status.
Slot sessions run independently on each title. gameplay, prize rounds, and game-round history are recorded per title in your transaction log. Session timers set at the account level apply across all slot play, not per individual game. Studios supplying titles include Habanero, JDB, Pragmatic Play, PG Soft, and PlayStar.
Live dealer tables — including Classic Baccarat Live — run on a shared-table model where round results are logged in real time. Your bet history for live tables sits in the same transaction record as your slot history. Account-level spending controls apply here exactly as they do for slots.
Sports markets, including basketball betting on PBA and NBA games, use the same wallet balance as your casino play. Settled bet amounts are posted to the same transaction history. Spending controls set in your account cover sportsbook activity alongside all other play areas — there is no separate sports-specific limit panel.
One wallet balance, one transaction history viewable after login, one support team reachable through chat or email, and the same GCash, InstaPay, and Bank Transfer options in your cashier — these hold regardless of which play area you are in. Switching between them does not change your account settings.
These are the four elements of your account that returning members check most often — not because they are hidden, but because knowing where each one lives saves time. Every item below is accessible within two taps from your account dashboard after login, and none of them require contacting support to view.
Your session timer is visible in the account settings panel. You can set a duration before you start playing, and the timer will display elapsed session time on screen. Adjustments to the timer take effect at the start of your next session, not mid-session.
Spending limits are set in the account controls section under your profile. The current limit and the remaining amount for the active period are both shown there. Changes to a lower limit take effect immediately; changes to a higher limit follow the review process described in the account panel.
Every deposit via GCash, InstaPay, or Bank Transfer, every withdrawal, and every settled game or bet round is listed in your transaction history. The log is filterable by date and type. It is the first place to check when a balance movement is not immediately clear.
If you need to pause account activity for a period, the option is in your account controls. The available durations and the process to request a pause are shown there. During an active pause, login to the play areas is not available, though support remains reachable.
The questions below are grouped around the topics that come up most in member conversations: payment steps, account controls, game access, and support routes. Each answer is written to describe what you will actually find in your account — not a general policy statement, but the specific menu, form, or setting where the answer lives. For payment questions, the answers cover GCash, InstaPay, and Bank Transfer — the three verified rails available in the cashier. If you are depositing via GCash, the cashier generates a reference number you enter in the GCash app; the transaction record in your account updates once the payment is confirmed on GCash's side. InstaPay transfers follow a similar reference-based flow. Bank Transfer instructions, including the account details and reference format, are shown in full at the point of initiating the transaction. For account control questions, the answers point to the account settings panel, which is accessible from the menu after login. Session timers, spending controls, and account pause options are all in that panel.
These figures describe the platform's configured structure — the game categories available, access methods, language support, and support routes. No session counts, player figures, or performance metrics are included here because we do not publish those numbers.
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These are the questions members ask most through live chat and email. If your question is not covered here, the account Help section and live chat are the next steps. For questions about eligibility, the answer always comes back to local law and your account's verified region.
In your account cashier, select GCash as the payment method. The cashier generates a reference number and displays the amount. Open your GCash app, go to Pay Bills or the relevant transfer option, enter the reference, and complete the payment. Your account balance updates once GCash confirms the transaction on their side.
InstaPay is an interbank transfer routed through your bank or e-wallet app and typically settles within the same banking session. Bank Transfer uses standard interbank routing and may take longer depending on your bank's processing schedule. Both show full instructions, including reference formats and destination account details, at the point of initiating the transaction in the cashier.
Log in and open the account menu. Your transaction history is listed there, covering deposits, withdrawals, and settled game or bet rounds. You can filter by date range and transaction type. This is the right place to check first if a balance movement is not immediately clear or if you need a reference number for a GCash or InstaPay query.
Go to account settings after login and open the session controls section. Set the duration you want before starting a play session. The timer shows elapsed time on screen during play. Adjustments take effect at the start of your next session. The current setting and its status are always visible in that same panel without needing to contact support.
The account pause option is in your account controls panel. The available durations and the steps to request a pause are shown there. Once active, login to the play areas — slots, live tables, and sportsbook — is not available for the selected period. Support through live chat and email remains reachable during a pause if you have questions about your account.
Access depends on local law and eligible regions. When you open the account registration or login page, the platform checks eligibility based on your location and account status. We do not claim universal availability. If access is restricted in your area under local law, the platform will indicate this at the point of login rather than after you have gone through the account flow.
The studios whose titles are in the lobby are Habanero, JDB, Pragmatic Play, PG Soft, and PlayStar. They supply slot titles, live dealer tables, and table games. RTP information for individual titles is shown only where the game or studio makes it available — it is not a platform-level figure we publish independently.