Mobile / App
This policy explains exactly what data felbit collects when you access your account, how it is stored and used, and the steps you can take to review or correct it. Availability of our service depends on local law and is open to eligible regions where access is permitted.
When you open an account with us, we collect the details you submit during registration — your name, contact address, and the payment method you select, which may include GCash, InstaPay, or Bank Transfer. We also record activity associated with your account: session logs, wallet transaction references, and device identifiers your browser passes to our servers. This data is used strictly to operate your account, process your transactions, and respond to account support requests. We do not sell your personal data to third parties. Data shared with payment processors — for example, when you initiate a GCash or InstaPay transfer — is limited to what those processors require to complete the transaction. Bank Transfer details follow the same principle: only the fields the receiving institution needs. Retention periods follow the requirements of applicable law in the regions where our service operates. Where local law permits deletion, you may request removal of your records through the contact routes described in the Support section of this policy. We store data on servers with access controls, and account access requires verified credentials on your side. The current state of your stored data categories is visible in your account dashboard after login.
This policy applies to data processed through felbit's platform when you access it in an eligible region. The four areas below outline what falls inside and outside its scope so you know precisely what we are accountable for and where responsibility sits elsewhere.
Login activity, session duration, and device signals recorded when you access your account are covered fully by this policy. You can review the sessions associated with your account from your account dashboard after login.
Transaction references generated when you use GCash, InstaPay or Bank Transfer are held in your account records. We keep only the reference and amount; full card or bank credentials are handled by the respective payment processor under their own terms.
Data generated by your interaction with game sessions — such as bet history and result logs — is stored in your account record and accessible to you on request. Game content itself is delivered by studios and does not pass personal data to us beyond session identifiers.
Links or integrations that direct you away from felbit — including external payment processors and device app stores — operate under their own privacy terms. We are not responsible for data practices on those external services once you leave our platform.
Your account record is yours to review and correct. After logging in, your dashboard shows the personal details and payment method references stored against your account. If any detail — your contact address, registered name, or linked wallet identifier — is inaccurate, you can raise a correction request directly through our support channel and we will process it within the timeframe stated in your support ticket response. If you want a record of what data we hold, submit a data access request via the email route listed in the Support section. We will provide a summary of the data categories associated with your account. For questions about how a specific transaction reference — such as a GCash or InstaPay record — is stored, include the transaction date in your request so our team can locate the relevant record. Where local law in an eligible region grants the right to request deletion, we will confirm the applicable scope in writing before processing the request.
Log in and open your account dashboard to see the personal data fields and payment method references we currently hold for your account.
Submit a correction request through our support channel if any stored detail is wrong. Include the field name and the correct value so we can update it accurately.
Send a data access request to the support email listed below. State the account email address and the data categories you want to confirm, and we will respond in writing.
For questions about retention periods, how a specific wallet record is stored, or the scope of a deletion request, contact us through the policy support route and we will give you a direct written answer.
If your question is specifically about this privacy policy — data access, record correction, deletion scope or a transaction reference — use the routes below. General account queries about game sessions, wallet credits or login issues are handled through the main account support channel, which operates separately.
Send data requests and policy questions to our dedicated privacy address. Include your registered account email and a brief description of your request so we can route it correctly.
Your stored data fields, linked payment method references and session log categories are visible after login. Start here before raising a request — the dashboard shows the current state of your record.
For urgent account-data concerns — such as a suspected unauthorised access event — reach our support team through the live channel available after you log in. State the account email and the nature of the concern.
Account security and data integrity are the foundation of how we operate the platform. Access controls, storage practices, and cookie usage are each managed with the same care we apply to payment rail verification — because your account record is as important as your wallet balance.
We use session cookies to keep you logged in across pages and analytical cookies to understand how account features are used. You can manage cookie preferences through your browser settings. No cookie data is sold or shared with advertising networks.
Account data is stored on access-controlled servers. Only authorised personnel with a documented operational need can query personal records. Payment references from GCash, InstaPay or Bank Transfer transactions are stored as reference strings, not as full financial credentials.
We keep account data for as long as required by applicable law in the eligible region where your account was opened. Once that period passes, data is removed from active systems. Deletion requests from eligible regions are reviewed in writing before action is taken.
When this policy changes, we post the updated version at felbit/privacy-policy/ and note the revision date at the top of the page. Continuing to use your account after an update is posted means you have seen the current version.
These are the questions we receive most often about how data is handled, what rights you have and how to act on them. If your question is not covered here, use the policy email route in the Support section above.
We store the details you submitted during registration — name, contact address, and the payment method reference you selected, such as GCash or Bank Transfer — plus session logs and device identifiers. The current categories are listed in your account dashboard after login.
Yes. Log in and check your account dashboard for the data fields visible there. For a fuller summary, submit a data access request to our policy email. Include your registered account email and we will respond with a written record of the categories we hold.
Contact us through the support channel and state which field is wrong along with the correct value. We will confirm the correction in writing once it has been applied. For registration name corrections, we may ask you to verify your identity through the steps shown in the support ticket.
We do not sell your data. Payment processors — such as those handling GCash, InstaPay or Bank Transfer — receive only the fields needed to complete your transaction. No personal data is passed to advertising networks or external data brokers.
Retention follows the requirements of applicable law in the eligible region where your account operates. Once the required period ends, data is removed from active systems. If you want to know the specific period for your region, ask via the policy email route and we will confirm in writing.
Contact us immediately through the live support channel available after login. State your account email and describe what you observed. We will review the session log associated with your account and respond with findings. You may also update your login credentials from within your account settings.
The current version is always at felbit/privacy-policy/ with the revision date shown at the top. We do not send individual notices for minor wording updates, but any change to how data is used will be clearly noted in the revised version.