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These terms set out the rules that govern your account on felbit — what you can do, what we're responsible for, and how we handle disputes or changes to the service. Access to felbit is available where local law permits; check your eligibility before opening an account.
By creating and using a felbit account, you confirm that you have read and accepted these Terms & Conditions in their current form. We may update this policy from time to time; when we do, we will indicate the revision on this page. Continued use of the account after a revision takes effect means you accept the updated terms. These terms apply to all account activity, including any deposits or withdrawals processed through GCash, InstaPay, or Bank Transfer. Transactions initiated through any of these payment channels are subject to both our policy and the terms of the relevant payment provider. Where a conflict arises between those external terms and ours, our terms apply to your felbit account conduct specifically. We do not extend these terms to cover third-party platforms, linked services, or payment processors beyond the scope of the transaction itself. If you disagree with any clause, the appropriate step is to contact our support team before continuing to use the account. These terms are governed by applicable law in eligible regions; they do not constitute legal advice and do not override local consumer-protection obligations where those apply.
Understanding what this policy covers — and what it does not — helps you know where to direct questions and how to read your rights clearly. These four areas define the boundaries of the felbit Terms & Conditions.
All activity tied to your registered felbit account — login, session management, account limit settings, and identity verification steps — falls within this policy. Your account dashboard shows the current state of your access controls after login.
Deposits and withdrawals processed through GCash, InstaPay, or Bank Transfer are covered here for the felbit side of the transaction. The payment provider's own terms apply independently to how funds move within their platform.
Game content available in the lobby — including titles from Habanero, JDB, Pragmatic Play, PG Soft, and PlayStar — is subject to each provider's usage terms alongside this policy. We make no representation about provider terms on their behalf.
External links, partner services, and payment gateways operate under their own terms. Navigating away from felbit means you leave the scope of this policy. We are not responsible for third-party content, conduct, or data practices.
These terms are not just obligations — they also define what you are entitled to as a felbit account holder. You have the right to review your transaction history directly in your account wallet at any time. If any detail on your account appears incorrect — name, contact information, linked payment method — you can update it through the account settings page. Where a transaction processed via GCash, InstaPay, or Bank Transfer appears inaccurate in your felbit wallet, you can raise a query through our support channel and we will review the record. You are also entitled to request a copy of the key terms that govern your account at any point; contact us through the support route listed on this page and we will respond through the same channel. We aim to acknowledge policy questions within the timeframe shown in your support ticket after it is submitted.
Your full transaction history is visible in the account wallet section after login. No additional request is needed to access it — it updates with each completed transaction.
Outdated contact or payment information can be updated directly in account settings. Follow the fields and verification steps shown there; changes take effect once confirmed.
If a clause in these terms is unclear, contact our support team and reference the relevant section. We will respond with a clarification tied specifically to your account situation.
You may request a written summary of the terms currently governing your account. Submit the request through the support channel and we will send it to your registered contact address.
If any part of these Terms & Conditions raises a question you cannot resolve from this page, there are three direct ways to reach the felbit support team. Use the route that works best for your situation — all three connect to the same policy team.
Open the chat widget from any page while logged in to your account. A support agent can walk you through the specific clause you have a question about and note your query on your account record.
Send your policy question to our support email address shown in the account help section. Include your registered account name and the section of these terms you are asking about so we can respond specifically.
The help centre inside your account lists the most common policy questions alongside their answers, including transaction disputes, account closure steps, and payment-method scope under these terms.
We take our obligations under these terms seriously and apply consistent practices across account data, cookies, session security, and record retention. Here is how each area works in practice.
We collect only the information needed to operate your account — registration details, transaction records, and contact information. We do not sell this data. The current data handling practices are described in the privacy section of your account settings.
Cookies are used to keep your session active and to remember account preferences between visits. You can manage cookie preferences through your browser settings; some account features depend on session cookies remaining active.
Transaction and account records are retained for the period required by applicable law in eligible regions. You can request details about your own record retention period through the support channel listed on this page.
When these terms change, the updated version appears on this page with a revision note. For significant changes, we aim to notify you through your registered contact before the new terms take effect on your account.
These are the questions we receive most often about the felbit Terms & Conditions. If yours is not here, reach out through the support route listed above.
Yes — any transaction processed through GCash on your felbit account is covered by these terms for the platform side of the transaction. GCash's own service terms apply separately to how the funds move within their system. Both sets of terms operate at the same time.
We post the revised version on this page with a notation of the change. For significant updates, we aim to notify you through your registered contact before the new version takes effect. Continuing to use your account after the revision date means you accept the updated terms.
Yes. Account closure is a right described in these terms. The process begins in your account settings or through our support channel. Any remaining wallet balance subject to completed transactions will be addressed according to the withdrawal steps shown in your account at the time of closure.
Game content from providers such as Habanero, PG Soft, Pragmatic Play, JDB, and PlayStar is available in the felbit lobby, but each provider operates under its own terms for the content itself. The felbit Terms & Conditions govern your account conduct; provider terms govern the game content separately.
Start by checking the transaction record in your account wallet — it shows the amount, date, and payment method for each completed transaction. If the record looks incorrect, contact support through live chat or email, referencing the specific transaction. We will review it and respond through the same channel.
We share account data only where required to process your transactions — for example, with InstaPay or Bank Transfer processors to complete a withdrawal — or where applicable law requires disclosure. We do not sell personal account data. Full details are in the privacy section of your account settings.