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This page sets out the legal framework that governs your account on felbit, including how this policy applies, what rights you hold, and the routes available to you if something needs to be corrected or queried. Access to felbit depends on local law and is available only where permitted in your region.
felbit operates under a jurisdiction-dependent framework. Whether you can access the platform and under what conditions is determined by the laws that apply in your location — we do not override local regulation. This policy applies to your account, the transactions you make, and the content you interact with on felbit. It does not extend to third-party services connected through the platform unless we have separately stated so in writing. For transaction context, the payment channels available in the Philippines — GCash, InstaPay, and Bank Transfer — operate within their own service terms alongside ours. When you use any of these rails to fund or withdraw from your felbit account, both our policy and the payment provider's terms apply simultaneously. You should review both. We retain account and transaction records in line with applicable law. The retention period and the categories of data we hold are described in the account section of your dashboard after login. If there is a conflict between what is shown in your dashboard and what is stated here, the dashboard reflects the current applied state of your account. Queries about discrepancies can be raised through the support paths listed on this page. Availability of all services is subject to local law and eligible regions.
Not every part of your interaction with felbit falls under the same policy rules. This section clarifies where the policy applies and where it does not, so you can direct any concern to the right channel.
This policy governs how your account is created, maintained, suspended or closed. It sets out the conditions under which access may be restricted and the steps you can take if access is affected. Account decisions are reflected in your dashboard.
Deposits and withdrawals made through GCash, InstaPay or Bank Transfer fall within this policy for the felbit side of the transaction. The payment provider's own terms govern the transfer on their end. Both sets of terms apply when a transaction is initiated.
Game content, odds displays and account notifications published on felbit are covered by this policy. We aim to keep content accurate and up to date. Where a game's RTP is shown, it is sourced from the game provider and displayed only where that data is available.
Links to external services, payment processors or identity verification providers operate under their own terms. This policy does not extend to those services. We identify third-party connections where they are present so you can locate the relevant terms.
You hold several concrete rights in relation to your felbit account and the data associated with it. These are not abstract statements — each one has a specific route you can follow today. You can review your transaction history and account records directly from the account dashboard after login; no support request is needed for standard records. If any personal detail on your account is incorrect — your registered name, contact number or linked e-wallet — you can raise a correction request through the support channel. We will verify your identity before making any change, following the steps shown in the account verification section of your dashboard. If you have a question about how your data is held, what categories we retain, or how long records are kept, you can submit a written query to the policy contact address listed in the support section below. Requests are acknowledged and routed to the appropriate team. For account closure or data-removal queries, the same support path applies — use the policy contact option and describe your request clearly.
Your full transaction and session history is accessible in the account dashboard after login. No support ticket is needed to view standard records; the history section shows all completed and pending entries.
To update a registered detail — name, contact number or linked GCash or Bank Transfer account — contact support and follow the identity verification steps shown in your dashboard. Changes take effect after verification is confirmed.
Written policy queries can be submitted through the contact path below. Include your account reference and describe the specific question. We route each query to the team responsible for that policy area.
Account closure and data-removal requests follow the same support path. Use the policy contact option, state your request clearly, and we will confirm receipt and the next steps in writing.
If you need to raise a policy concern, submit a correction request or ask about how your data is handled, these are the channels available. Each path is monitored and routes to the team that handles the relevant policy area. For account-specific issues, have your account reference ready before making contact.
Open the chat widget from any page after login to reach a support agent. For policy questions, select the account or legal category so your query reaches the right team promptly.
Send written policy queries, correction requests or data questions to the support email address shown in your account dashboard. Include your account reference and a clear description of the issue.
The dashboard after login shows your current account state, linked payment methods including GCash and Bank Transfer, and a direct link to the help section where policy-related requests can be submitted.
Our approach to data, cookies and account security is grounded in what we can show you in your own dashboard — not in abstract claims. The current state of your privacy settings, cookie preferences and account security options is shown after login, and you can adjust them from there without contacting support. We retain data for the period required by applicable law; the specific retention categories are listed in the data section of your account settings.
We collect only the data needed to operate your account and process transactions through channels like GCash, InstaPay and Bank Transfer. The categories we hold and the reason for each are described in the data section of your account dashboard.
Cookie settings are adjustable from your account preferences page. We use functional cookies to maintain session state and, where you have consented, analytics cookies to improve the service. You can withdraw consent at any time through the same preferences page.
Account access is protected by the verification steps configured during registration. If you suspect unauthorised access, use the account security section in your dashboard to review active sessions and follow the steps shown there to secure the account.
When this policy is updated, the revised version is published on this page and the effective date is noted. For questions about any change, use the email contact path listed in the support section above and reference the section you are asking about.
These are the questions we hear most often about how this policy works, what rights you hold, and how to act on them.
The felbit side of every transaction — recording, displaying and processing a deposit or withdrawal — falls within this policy. GCash and InstaPay operate under their own separate terms for the transfer itself. Both sets of terms apply at the same time when you initiate a transaction.
Yes. The categories of data we retain are listed in the data section of your account dashboard after login. If you want a formal written summary, submit a request through the email contact path in the support section of this page with your account reference included.
Contact support through live chat or email and request a correction. We verify your identity using the steps shown in the account verification section of your dashboard before any registered detail is changed. The correction takes effect once verification is completed.
Log in and go to your account preferences page. Privacy settings, cookie consent status and security options are all shown there. You can update any of them directly from that page without raising a support request.
The revised policy is published on this page with the effective date noted at the top. We do not send automated notifications for every minor update, so we recommend checking this page periodically. For questions about a specific change, email the policy contact address listed in the support section.
Access to felbit depends on local law and is available only where permitted in your region. Whether you are eligible to open or maintain an account is determined by the regulations that apply in your specific location. Review the eligibility conditions shown during account registration.